Water damage restoration
Structural drying to a monitored plan, clearance testing and reinstatement, from one contractor.
Who this is for
When water becomes a problem
A burst pipe, an escape of water, a leaking roof or a flood can escalate quickly in a commercial building. Left untreated, standing water and residual moisture in the building fabric create the conditions for mould growth and can compromise structural timber and finishes.
Our process
- Assess: an initial visit to establish the extent of water intrusion and plan a drying regime, including whether any affected building materials need to be removed and whether mould remediation is likely to be needed.
- Verify: drying equipment is installed against that plan, with monitoring visits to confirm moisture is being removed as expected rather than assumed.
- Remediate: mould remediation where it’s present, carried out once the property has dried, using our mould remediation protocol; contents affected by water or mould are restored under our contents restoration service, with a photo inventory kept throughout.
- Clear and report: a final inspection to confirm the work is complete, drying equipment off-hired, and a completion certificate issued to confirm the property is dry and ready for reinstatement.
- Reinstate and hand over: where needed, the same team makes good the structure and reinstates finishes, rather than handing over to a separate repair contractor. See refurbishment and our end-to-end service.
What you receive
- A drying regime based on measured moisture readings, with monitoring visits recorded against it.
- Mould remediation with laboratory-verified clearance where it’s required; see our laboratory tests.
- A photo inventory of any contents restored.
- A completion record once drying and any decontamination is finished.
- Where needed, reinstatement by the same contractor, so the space is handed back finished rather than stripped.
Insurance and disrepair claims
Where water damage has arisen from an insured peril, we can work alongside your insurer or loss adjustor. Taking the claim from drying through to reinstatement with one contractor keeps the scope, evidence and reporting on one file. See our page for loss adjustors and insurers.
Common questions
What is commercial water damage restoration?
Structural drying to a monitored plan after a burst pipe, escape of water, leaking roof or flood, with mould remediation where it's needed, laboratory-verified clearance, and reinstatement by the same team so the space is handed back finished.
What causes water damage in a commercial building?
A burst pipe, an escape of water, a leaking roof or a flood. Left untreated, standing water and residual moisture in the building fabric create the conditions for mould growth and can compromise structural timber and finishes.
What does your water damage restoration process involve?
Five stages: assess (establishing the extent of water intrusion and planning a drying regime), verify (drying equipment installed against that plan, with monitoring visits to confirm moisture is being removed as expected), remediate (mould remediation where it's present, plus contents restoration), clear and report (a final inspection and completion record), and, where needed, reinstate and hand over (making good and finishes by the same team, rather than handing over to a separate repair contractor).
Does water damage restoration include mould remediation?
Yes, where it's needed. Mould remediation is carried out once the property has dried, using our mould remediation protocol, and finished with laboratory-verified clearance.
What do we receive?
A drying regime based on measured moisture readings with monitoring visits recorded against it, mould remediation with laboratory-verified clearance where required, a photo inventory of any contents restored, and a completion record once drying and any decontamination is finished.
Can you work with my insurer or loss adjustor?
Where water damage has arisen from an insured peril, we can work alongside your insurer or loss adjustor.